HÆD biedt diensten, gericht op de instroom en doorstroom van hoogopgeleide technici en bedrijfskundigen.

Deze diensten zijn onderverdeeld in recruitment, interim en development en worden vanuit onze kantoren in Zwolle en Enschede aangeboden.

Field Service Specialist

Nieuw

Locatie
EMEA

Consultant
ing. Harald Kuster
T: (038) 4203 900 
E: kuster@haed.nl 

De functie
• Provide system technical support for Abbott Ibis instrument systems. The essential job functions needed to perform this job include:
• Provide on demand front line field service support to Abbott Molecular & Ibis customers.
• Install and verify proper operation of instrument systems in a customer diagnostic laboratory setting.
• Perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed.
• Become a technical subject matter expert on current and new instrument products.
• Troubleshoot instrument system problems through telephone support, log file reading, or on-site client visitations.
• Maintain a repair parts inventory and provide input on parts usage related to failures.
• Actively participating in area or worldwide conference calls, service summits, expert meetings and workshops.
• Providing back-up service support outside of assigned territory as needed.
• Provide technical support at Abbott trade shows, sales demonstrations, and customer sites.
• Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.
• Create and maintain service records and documents, using a call management system.
• Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.
• Provide communication updates to the service manager and other service staff colleagues.

Uw profiel
Knowledge of regulations and standards affecting IVDs and Biologics.
The candidate we are looking for is responsible for achieving service excellence through technical abilities and must be able to confidently demonstrate the assurance to meet client expectations. The candidate in this position must be able to work well with others and demonstrate proper etiquette and communication skills in all situations. The individual needs to be adaptable to changing priorities and demands.

Candidates applying for this position should have skills and experience, which minimally meet the following requirements:

• 2 + years experience at troubleshooting electromechanical software controlled instrument systems.
• Have an ability to troubleshoot and repair electromechanical instrument systems.
• Excellent communication skills- including both verbal and written.
• Pay attention to details and strive for technical excellence in your work.
• Listen to the customer, understand each service situation and provide a response that meets or exceeds customer expectations.
• Have the ability to demonstrate proper etiquette and empathy for each customer interaction.
• Ability to work with other internal Abbott cross-functional groups including system application specialists and field sales representatives.
• Ability to document work performed and be well organized.
• Ability to understand and troubleshoot software based PC programs.
• Ability to use standard application software such as- Lotus Notes, MS Word, Excel, and Access.
• Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.
• Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.
• Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.

Het bedrijf
Abbott Molecular. Abbott's rapidly growing molecular diagnostics business provides physicians with critical information based on the early detection of pathogens and subtle changes in patients' genes and chromosomes, allowing for earlier diagnosis, selection of appropriate therapies and monitoring of disease progression. The business includes instruments and reagents used to conduct sophisticated analysis of patient DNA and RNA.
       
Vacatures
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Vakgebieden
Trefwoord
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